Utilities

Marjorie G. Craig, P.E.

Director

Phone NumberPhone: (863) 298-4100
Toll Free NumberToll Free: (800) 780-5346
Email MarjorieCraig@polk-county.net

Street Address:

1011 Jim Keene Blvd.
Winter Haven, FL 33880



Mailing Address:

P.O. Box 2019
Drawer UT01
Bartow, FL 33831-2019

Office Hours of Operation:

Monday through Friday
8 a.m. to 4:30 p.m.

  • Utilities Location Map
  • Utilities Reading Room
  • Utilities Events
  • Utilities Customer Service
  • Conservation and Environmental
  • Utilities Code
  • Utilities Payment Options
  • Utilities Capacity Report
  • Utilities Rates and Fees
  • Watering Schedule & Restrictions
  • Water Quality Reports
  • Water Conservation Art Contest
  • 7 Rivers Water Festival
  • Landscape and Irrigation
  • Utilities 1
  • Utilities 2
  • Utilities 3
  • Utilities 4
  • Utilities 5
  • Utilities 6
  • Utilities 7
  • Utilities 8
  • Utilities 9
  • Utilities 10
  • Utilities 11
  • Utilities 12
  • Utilities 13
  • Utilities 14
  • Utilities 15
  • Utilities 16

Polk County Utilities provides safe drinking water, wastewater collection and treatment systems to nearly 60,000 accounts in unincorporated communities throughout the county. In some service areas this division also provides reclaimed water.

The Utilities Division is divided into sections that include the Community Investment Program, Customer Service and Finance, Operations and Permitting and Compliance. Utility staff handles planning, budgeting, engineering and regulatory issues for the community.

Some quick facts about Polk's utility program include:

  • Produces and distributes 14.3 million gallons of drinkable water each day
  • Collects and treats 5.8 million gallons of wastewater each day
  • Produces and distributes 5.4 million gallons a day of reuse water for irrigation 
  • Repaired about 1,275 water pipe breaks in 2015
  • Responded to nearly 14,000 “Sunshine One Call” requests in 2015 to identify locations of utility lines

The Utilities Division also works closely with agencies such as the water management districts, Florida Department of Environmental Protection and other municipalities in Polk to provide for future demand through planning and water conservation measures.

The Polk County Board of County Commissioners is an equal opportunity and affirmative action employer.

Polk County Board of County Commissioners

330 W. Church St.
PO Box 9005
Bartow, FL 33831-9005
(863) 534-6000

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