Q: What type of questions will the 911 operator ask?
- What is the problem?
- What is the location of the incident?
- What is the nearest cross street (intersection)?
- What is your name?
- What number are you calling from?
Remember, do not hang up until the dispatcher is finished asking you questions and tells you that you may hang up.
Q: How can I get a copy of a family member's medical record?
A: All medical records and information are held in the strictest confidence. Only the patient may obtain a copy of their medical record. The patient would have to show a picture ID to obtain the record. If the family member is a minor, both proof of guardianship and a picture ID must be presented.
Q: Is there any cost for using the ambulance?
A: Yes, there is a cost for using ambulance services. The ambulance fees are based on the type of service received, services and procedures performed, and the mileage incurred from the incident scene to the hospital.
Q: Why do some ambulances run with their lights and siren, but move very, very slowly?
A: When a trauma patient is in critical condition due to blood loss and shock, chances are they probably have numerous unstable fractures, including that of the neck. One false move, just one "little bump", could cause the unstable bone ends to sever the spinal cord, ending in irreversible paralysis or death.
Q: Why should you never slam on your brakes when there is an ambulance behind you?
A: Ambulances carry an enormous amount of heavy equipment, not to mention patients who require tedious and exacting treatment (such as giving injections and starting IVs). When you slam on the brakes, it makes it difficult for the ambulance to stop quickly. Furthermore, it makes it difficult to treat the patient and may cause further injury to the patient.