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Polk County Utilities Administration Building, SR540/Winter-Lake Road

Polk County Utilities Mission is to provide the highest quality water treatment and delivery for residential and commercial customers and to provide sanitary wastewater treatment and disposal meeting all federal and state requirements.

Utilities Division Director ~ Marjorie G. Craig, P.E., ~ 863-298-4235 ·Email


 CIP Projects, Engineering, Permitting, Utility Locates:

Utilities Community Investment Program Manager ~ Mark Addison, P.E., ~ 863-298-4214 · Email

 Meter Reading, Billing and Accounting:

Utilities Customer Service - Finance Manager ~ Charles Richards, CPA ~ 863-298-4100 · Email

 Operations and Maintenance Services:

Utilities Operations & Maintenance Section Manager ~ Jake Rohrich ~ 863-298-4100 (non-emergencies) · Email

After Hours Emergencies · (863) 534-7351 · Email


 Polk County Utilities Address, Phone and Fax Numbers and Hours of Operation

Utility Office Location: 1011 Jim Keene Blvd. · Winter Haven, FL 33880 · Map Offsite Website or Webpages Icon

Mail Bills/Account Info: P.O. Box 2019, Bartow, FL 33831-2019

Customer Service:  Phone Number 863-298-4100 · Fax Number: 863-298-4111

Hours of Operation:  Monday - Friday 8:00 A.M. - 4:30 P.M.

 Helpful Utilities Information / Services / Links



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We enhance the quality of life for people throughout Polk County
The Polk County Board of County Commissioners is an Equal Opportunity/Affirmative Action Employer
Polk County Board of County Commissioners | 330 West Church Street | P.O. Box 9005 | Bartow, FL 33830 | 863.534.6000