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Utility Bill Payment Options

Online Payments

Polk County Utilities' online payment center provides a fast and easy way to view billing information and allows you to make payments.

Payments that are received after 4:30 p.m. EST or paid at Amscot after 4:00 p.m. EST will be processed the next business day

Our online service is unavailable between the hours of:
6:00 - 8:00 p.m. and 1:45 - 3:30 a.m. 

To create your Personal Identification Number (PIN):

  • Select Access Payment Center below, then select the Create PIN option
  • Provide your Polk County Utilities account number and the cycle route that appears on the utility bill
  • Utility payments made after 4:30 p.m. EST will be posted to your account the following business day

If you already have a PIN:

  • Select Access Payment Center below and log into your account. This information must be keyed in; do not copy and paste your log in information.

          Access Payment Center Now


Automatic Bank Draft

To pay your bill by bank draft:

  • Complete and sign the Automatic Bank Drafting Application
  • Return application with voided check, U.S. Bank Account only. (Allow 30 days for processing)
  • Return via fax, email or mailing address information listed on the Automatic Bank Drafting Application 

Amscot

  • Several Amscot locations are open 24 hours a day, 7 days a week...including holidays. Amscot locations
  • A copy of your utility bill will need to be presented. Amscot only accepts cash payments.
  • Payments must be received by 4:00 p.m. for same day posting. There is a $1.00 service fee for each payment. 

Utility payments made after 4:00 p.m. EST will be posted to your account the following business day.

Pay by Phone

  • To pay your utility bill by phone call 863-298-4100 or toll free at 1-800-301-6039.
  • Utility payments made after 4:30 p.m. EST will be posted to your account the following business day. 

By Mail

Polk County Utilities
Post Office Box 2019
Bartow, FL 33831-2019 

In Person

Polk County Utilities
1011 Jim Keene Blvd. · Map Offsite Website or Webpages Icon
Winter Haven, Florida 33880
The lobby and drive-thru lanes are open Monday - Friday 8 a.m. - 4:30 p.m.

Utility payments made after 4:30 p.m. EST will be posted to your account the following business day 


Remember:

  • To sign up for utility bill e-notifications, email utilities@polk-county.net. If you need further assistance, call 863-298-4100 or toll free at 1-800-301-6039.
  • We accept Visa, MasterCard or American Express credit/debit as payment options.
  • If your payment is delinquent or your services have been disconnected, please call 863-298-4100 or toll free 1-800-301-6039 to speak with a customer service representative.
  • International customers can use their service address when making a payment in lieu of the credit card billing address 

For all other questions please contact Polk County Utilities by e-mail at utilities@polk-county.net, phone 863-298-4100 or toll free at 1-800-301-6039; or fax 863-298-4111. The office hours are Monday-Friday between 8:00 A.M. to 4:30 P.M. For after hours emergencies call (863) 534-7351.

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We enhance the quality of life for people throughout Polk County
The Polk County Board of County Commissioners is an Equal Opportunity/Affirmative Action Employer
Polk County Board of County Commissioners | 330 West Church Street | P.O. Box 9005 | Bartow, FL 33830 | 863.534.6000