Accela Info

To initiate permits or projects, register or login to Polk County Accela Citizen Portal.

To designate associated users to your Contractor License or Certificate of Competency, complete the Associated Accela User Form.

If you have questions about the new system, refer to our frequently asked questions or send an email to ACAquestions@polk-county.net.

Online Training Videos

Important Dates

April 13: Transition to New System Begins - show / hide

The last day to submit new applications via ePlan will be Friday, April 13 at 5:00 p.m. After that time, applications may be submitted in person or by mail to the respective divisions. Note: The Building Division’s single trade online permitting system will continue accepting new applications until April 18 at 5:00 p.m.; however, permits not issued before 5:00 p.m. cannot be processed until Monday, April 23 when the new system is launched.

April 16-18: In-Person Training Begins - show / hide

In-person customer training to be held April 16, 17, and 18. Please contact Dawn Anderson at (863) 534-6574 to sign up for Building training sessions and Land Development staff at (863) 534-6449 to sign up for Land Development training sessions. Limited spaces are available.

April 17: Change to Request for Inspections - show / hide

At 6:00 a.m., the automated inspections line, also known as the IVR, will be retired. Any building inspections for April 17, 19, and 20 can be scheduled through the IVR before it retires. Note: No inspections can be scheduled on the IVR for Wednesday, April 18.

In addition, only on April 17 from 8:00 a.m.-5:00 p.m., Building Division customers can schedule inspections for April 19, 20 and 23, by calling (863) 534-6708. Note: We cannot manually schedule new inspections after 5 p.m. on April 17.

April 18: Transition in High Gear - show / hide

There will be no new building inspections scheduled for April 18. Inspectors will only be doing “rolled” inspections on April 18 so that we can ensure all results are entered before the old permitting system is retired.

At 6:00 p.m., the old permitting system, Hansen, Permit/Project Status viewer, and the single trade online permitting system will be retired and the data conversion to the new system will begin.

April 19 and 20: Building Division Office Closed - show / hide

The Building Division office will be closed due to the conversion process. Our staff will not be able to research any permit information in the old system during this conversion process. Inspectors will still be conducting inspections, but results will not be available until Monday, April 23.

Land Development Division and Planner on Call services will still be available at (863) 534-6792.

Week of April 23: Accela Goes Live - show / hide

Customers can register and initiate permits or projects through a link that will be made available at www.polk-county.net/accela-info. Registration stations will be located on the first floor of the County Administration Building for Building Division customers and on the 2nd floor for Land Development Division customers.