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County Closures and Service Changes

Polk County Public School Closures

Polk County Closures

Residents are encouraged to do as much business online as possible during this time. This includes a host of options to receive services, such as the capability to obtain building permits, development review, make payments and to schedule future reservations. Some closures and meeting cancellations have been announced.

These adjustments include:

  • All county facilities are closed to public walk-in transactions. This includes the County Administration Building, Frank Smith Building on Golfview Avenue in Bartow, Indigent Healthcare offices, Utilities Administration, Gil Jones and Lakeland branch facilities. These facilities will be closed to the public until further notice. Polk County government will remain available for business to customers through our website for services that include bill payments, development review and permitting. Customers may also mail payments or applications or call for more information. 
  • All county parks and natural resource facilities will be closed until further notice. This includes parks with playgrounds and recreational leagues, environmental lands and trails such as Fort Frasier, campgrounds, dog parks, the shooting range, History Center, Circle B Bar Reserve, Bone Valley ATV Park, Homeland Heritage Park and our resource centers.
  • NEW: The Governor directed the Florida Fish and Wildlife Conservation Commission to issue an Emergency Order to enforce social distancing on waterways. County boat ramps remain open; City of Lakeland boat ramps are closed.
  • NEW, Effective March 28, 2020, vacation rentals are suspended for two weeks for those who have not arrived. Those who are currently renting may finish their trips. 
  • Adult Day Healthcare centers will be closed for 30 days effective Wednesday morning, March 18.
  • The Stuart/Ag Center in Bartow will be closed to community meetings and events for 30 days, beginning Wednesday, March 18.
  • The Rohr Home is following federal and state guidelines. No visitors or new patients, except from hospitals, are being accepted at this time.
  • Polk County Utilities will not disconnect service or charge late payment fees for the next 60 days.
  • Board meeting and the Development Review Committee (DRC) will continue to meet consistent with established schedules. Some use of conference calling may be implemented for DRC meetings.
  • The Property Appraiser has closed their lobby to walk in service. Online services continue.
  • The Tax Collector has suspended their walk-in and appointment services. All transactions may be completed by mail or online.
  • The courthouse is closed to the public for transactions. Emergency court cases are being heard. See the Clerk of Court's website for details.

Please be aware that, in the near term, some call in service centers may see an increase in service time. Meeting schedules and levels of service are subject to change based upon future federal and/or state directives. We ask your patience while the county works to prevent the spread of the COVID-19 virus.

Local State Board Closures

Southwest Florida Water Management District

The offices of the Southwest Florida Water Management District offices are closed to the public. During this time, staff will continue to conduct business and provide service from alternative work location and as that customers conduct business with staff remotely.

Toho Water Authority

The Toho Water Authority has temporarily closed its administration building at 951 Martin Luther King Blvd. in Kissimmee to the public.

The Water Authority is taking this step to minimize health risks to its customers, employees and the community. Customers are asked to use electronic options for conducting business. All services and assistance can be easily taken care of online or over the phone.

What customers can do online:

  • Pay Your Bill
  • Request a Payment Extension
  • Ways to Pay
  • Start / Stop / Move Service
  • Check Current Rates and Fees

What customers can do over the phone: (407) 944-5000

  • Customer Service Assistance
  • Start / Stop / Move Service
  • Payments Using Automated Phone System
  • Billing Questions
  • Water Usage Analysis

Please visit our Coronavirus (COVID-19) page on for updates regarding our services during this period.

Governor Declared Closures and Executive Orders

For governor declared closures and executive orders, please visit the Florida Governor’s website.