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Using the Accela Portal

Welcome to the Accela Citizen Access Portal, where customers can apply for building permits, submit for development review applications, or submit code enforcement cases. Accela is the primary online access point for many of the customer service functions for Polk County’s Building, Code Enforcement and Land Development divisions. Also through the portal, you can monitor the status of your applications or complaints or pay application fees.

To apply for project permits, or to file a code enforcement complaint, register or login to the Accela Citizen Access Portal. See below for a more detailed offering of services:

Things you can do in the Accela Citizen Access Portal

Building

  • Apply for permits
  • View permit status
  • Apply for temporary use permits (Special events, produce/food stands, fireworks sales, etc.)
  • Pay fees
  • Trust account deposits
  • Schedule inspections
  • Search for application by address, owner contractor or parcel number
  • Print reports (Permit cards, certificate of occupancy, trust account transactions, etc.)
  • Download building forms

    For Accela Citizen Access Portal assistance with building applications, please contact or (863) 534-6080.

Accela Citizen Access Portal Help Tools

Building

  • Apply for permits
  • View permit status
  • Apply for temporary use permits (Special events, produce/food stands, fireworks sales, etc.)
  • Pay fees
  • Trust account deposits
  • Schedule inspections
  • Search for application by address, owner contractor or parcel number
  • Print reports (Permit cards, certificate of occupancy, trust account transactions, etc.)
  • Download building forms

    For Accela Citizen Access Portal assistance with building applications, please contact or (863) 534-6080.