Customer Service

Alert Polk is a critical communications system used to inform county residents about public safety threats and concerns, including boil water notices and other emergency issues impacting Polk's Utilities Division. You can sign up for this free service at

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During situations which may affect the health, safety and welfare of Polk County residents, designated officials send out messages to telephone numbers and email addresses within the affected geographic area. When the message is sent, you will be notified, giving specific information about the current announcement.

Emergency notifications include:

  • Tornadoes/Severe Weather
  • Mandatory Evacuations
  • Boil Water Orders
  • Gas Leaks
  • Sexual Predator Relocation Notices
  • Critical Law Enforcement Notifications
  • Hurricanes
  • Hurricane Recovery Information

Through Alert Polk, you can receive vital updates when severe weather is threatening our county or about crime trends in your neighborhood. When you subscribe for emergency notifications, you'll also have the option of receiving community informational alerts.

You don't have to live in the county to register. These time-critical notifications will be sent directly to your home phone, cell phone or email address. When you register, please be aware that phone carrier charges may apply for all alert messages and data. You will only receive alerts that affect the address you register.

  • Where you work
  • Your child's school
  • Your vacation/winter home
  • Any location inside Polk County

Polk County Utilities customer service representatives are here to help you. But below are certain forms and documents that might aid you in getting faster service.

Customer Service Line: (863) 298-4100

Residential application for water and/or sewer service

Complete the application for residential water and/or sewer service to apply for a residential utility account. Only one name can be listed on the utility account, indicate how you would like the account name listed. When completing the Residential Application, please verify the service address is correct, as additional charges could be incurred for corrections and/or trip charges.

Polk County Utilities requires a deposit to establish an account. The deposit is non-negotiable or transferable between individuals. To pay your deposit by credit or debit card, this information must be included on the application. Checks should be made payable to Polk County Utilities. Unfortunately, we are unable to provide the exact time of service connection.

Please fax a signed application, along with a copy of a valid state-issued picture identification to 863-298-4111.

Application for Residential Water and or Sewer Service

Commercial application for water and/or sewer service

Complete the Commercial Application for Utility Service to apply for a commercial utility account at an existing location. The application must be completed and signed by an authorized signer for the business. Deposits are based on usage and are subject to periodic review and adjustments. The customer signature on this application indicates acknowledgement that connection fees will be evaluated by staff at least annually. If actual utility usage is greater than originally estimated, additional fees may be assessed.

  • Checks should be made payable to Polk County Utilities.
  • Fax signed application and a copy of all required documents to 863-298-4111.

Application for reclaimed water use - residential and commercial customers

Complete the Reclaimed Water Use Acknowledgment Form if you are an existing commercial or residential reclaimed water use customer. Subject to availability in your area.

Please check the reclaimed water area map for current reclaimed service areas.

Service termination request

Complete and sign the request for termination of utility service to terminate your residential or commercial utility service for water, wastewater, or reclaimed services. You may fax the signed form to 863-298-4111. Polk County Utilities must have this notice 24 hours before the date requested or additional fees will be charged. Deposits will be applied to the final bill and any balance due or refund will be mailed to the forwarding address.

Name change authorization form

Complete the authorization for name change if the original responsible party name has changed on your utility account. This is a two-part application. The first page must be signed by you in the presence of a notary public; the notary must also sign and seal this document. Polk County Utilities does not offer Notary Public services at the utility office. The original signed and sealed document must be mailed or delivered to Polk County Utilities office at 1011 Jim Keene Blvd., Winter Haven, FL 33880.

The second part of this application must be completed by the new responsible party for this utility account. This information will allow us to update utility records.

Customer information update form

Use this form to update your utility records for a change in your mailing address (where to mail your utility bill), email address, home phone, cell phone, or to correct the spelling on your utility bill.

Understanding your bill

If you have questions regarding your bill, call customer service Monday - Friday at 863-298-4100. Offices are open from 8 a.m. to 5 p.m. You may also call our toll-free number at 1-800-301-6039.


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The Polk County Board of County Commissioners is an equal opportunity and affirmative action employer.

Polk County Board of County Commissioners