Skip to Main Content

Polk HealthCare Plan FAQs

Can I be on the Polk HealthCare Plan if I have/or qualify for other healthcare coverage options?
If you have Medicaid, Medicare or other healthcare coverage, you are not eligible; however, if you are awaiting enrollment into Medicaid or Medicare you may be eligible.

Does the Polk HealthCare Plan cover dental or vision?
Unfortunately, we do not cover Dental or Vision. However, there are community partners that provide that service. Call us for a referral.

Do residents need an appointment for PHP assistance or eligibility screenings?
We accept walk-ins Monday-Friday 8-4 pm or residents may apply online.

I’m already a plan member. What is the process of scheduling with a Specialty Care Doctor?
You will need to speak with your Primary Care Doctor to obtain a referral to the needed Specialist.

Where can I get my lab work done at no out of pocket cost to me?
Polk HealthCare Plan members should utilize Labcorp for their bloodwork and lab needs.

Does PHP provide transportation to doctor’s appointment?
PHP does not provide transportation; however, we do collaborate with community partners who may be able to assist. Call us for a referral (863)533-1111.

How do PHP Members renew their membership?
You can complete a new application online or call our office to request a renewal link be sent to you via email to avoid reentering all of your information. You may also request phone or in-office renewal.

Where can I find my provider information? On the front page of your Polk HealthCare Plan Membership card (blue card), listed next to PCP.

What are my copays? You can find copay information in the membership handbook or on the membership page.

Are there limits for specialty care visits?
Yes, you may not exceed a total of 20 specialty visits.

Can kids qualify for this coverage?
Yes, if that child does not qualify for Medicaid and does not have any other health coverage being provided, they may qualify for this coverage.

What happens after I submit my application online?
A case manager will reach out to you within five business days. You can contact our office at 863-533-1111 for additional information.

How do I submit my documents via portal link sent from my Case Manager?
Open the email link sent (this may be found in your inbox or spam folder, under Polk Scheduler). If you did not receive, you may reach out to staff at 863-533-1111 to request a new link to be sent. Open link to the application page and follow the prompts. For additional assistance you can contact us at 863-533-1111.

What to do if my link expires?
Reach out to your case-manager or contact 863-533-1111 to request new link to be sent.