Polk HealthCare FAQs
If you have Medicaid, Medicare or other healthcare coverage, you are not eligible; however, if you are awaiting enrollment into Medicaid or Medicare you may be eligible.
Does the Polk HealthCare Plan cover cheap or free dental care or vision?
Unfortunately, we do not cover dental or vision services; however, there are community partners that provide that service. Call us for a referral.
Do residents need an appointment for PHP assistance or eligibility screenings?
We accept walk-ins Monday-Friday, 8:00 a.m. to 4:00 p.m. or residents may apply online.
I’m already a plan member. What is the process of scheduling with a specialty care provider?
You will need to speak with your primary care doctor to obtain a referral to the needed specialist.
Where can I get my lab work done at no out-of-pocket cost to me?
Polk HealthCare Plan members should utilize Labcorp for their blood work and lab needs.
Does PHP provide transportation to doctor’s appointments?
PHP does not provide transportation; however, we do collaborate with community partners who may be able to assist. Call us for a referral (863)533-1111.
How do PHP Members renew their membership?
You can complete a new application online or call our office to request a renewal link be sent to you via email to avoid reentering all of your information. You may also request phone or in-office renewal.
Where can I find my provider information?
Your provider information is on the front page of your Polk HealthCare Plan Membership card (blue card), listed next to PCP.
You can find copay information in the membership handbook or on the membership page.
Can kids qualify for this coverage?
Yes. If the child does not qualify for Medicaid and does not have any other health coverage being provided, they may qualify for this coverage.
What happens after I submit my application online?
A case manager will reach out to you within five business days. You can contact our office at (863) 533-1111 for additional information.
How do I submit my documents via portal link sent from my case manager?
Open the email link sent to you. If you cannot see it in your inbox, it may be in your spam folder named Polk Scheduler. If you did not receive an email, call (863) 533-1111 to request a new link to be sent to you. Open the link to the application page and follow the prompts. For additional assistance, you can contact us at (863) 533-1111.
What do I do if my link expires?
Reach out to your case manager or call (863) 533-1111 to request new link be sent.