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Waste and Recycling

Attention Customers!

Jan. 14, 2022 - Our collection hauler, FCC, has brought in additional resources to provide supplemental waste collection services to residents on the West side of Polk County to assist with bulk collection and yard waste.

We encourage residents, who have missed collections to continue reporting missed services via the customer service center at (863) 284-4319 or via the web

Jan. 5, 2022 - We apologize for yesterday's inconvenience. The Waste & Recycling phone system has been restored and is functioning.  

Jan. 4, 2022 - Polk Waste & Recycling is experiencing technical difficulties with the phone system. We apologize for any inconvenience. Please submit a service request at  

Dec. 28, 2021 - Live trees and garland will be collected curbside on your normal yard waste collection day. Remove tinsel and ornaments so that only organic material remains. Lights, ornaments and tinsel must be disposed of in your gray garbage cart.

Dec. 20, 2021 - The North Central Landfill will be closed on Saturday, December 25, and Saturday, January 1, in observance of the Christmas and New Year’s holidays. The landfill will re-open, the Monday following each holiday. 

The residential collection schedule will not be impacted by the Christmas and New Year’s holiday observances.

For an annual list of holiday closures and residential collection schedule impacts, visit

Nov. 12, 2021 - Polk County’s Residential Curbside Collection service continue to experience delays. The haulers are actively recruiting (drivers and mechanics) to fill vacancies and get back to full staff. Our haulers have advised that they will be collecting additional recycling routes Friday, Nov. 12 and Saturday, Nov. 13 in an effort to recover. We will continue to work with the haulers to coordinate additional shifts/routes to improve performance so the collections occur on their scheduled days.

Aug. 30, 2021 - While staffing shortages continue to impact Polk County's waste collection haulers, an additional 13 drivers were deployed Saturday, Aug. 28, for recycling collections in Polk City, along with bulk and yard waste in the Winter Haven and Lakeland areas. East Polk areas also received additional bulk collections in the Davenport, Haines City and Poinciana areas. Both residential haulers are dedicating efforts to catch up on other missed collections countywide.

Aug. 26, 2021 - Polk County's two contracted waste haulers will target missed pickups throughout the county on Saturday.

The additional waste collections, which will target specific materials on each side of the county, are due to staffing shortages at both companies caused by the pandemic.

The Saturday routes on the west side of the county will target recycling, yard waste and bulk collections. For customers on the east side of county, haulers will pick up bulk waste.

“The haulers strategy is to start collecting the oldest materials on the ground and then move to the newest until they are caught up,” said Brian Cogswell, Polk Waste & Recycling's Business Process Analyst Manager. “If you're on the west side of the county, it is best to have your bulk, recycling and yard waste out through Saturday.”

Saturday's additional collections will focus on specific areas. In western Polk, haulers will target the Bartow, Gibsonia, Kathleen, Medulla, Willow Oak, Winston, Fussels Corner, Mulberry, Bradley Junction, Fuller Heights, Brewster, Achan, Nichols and Royster communities. On the eastern side, haulers will focus on bulk waste collection in the Davenport area.

Normally, residential curbside collection occurs between 6 a.m. and 6 p.m., Monday through Friday. Collection service schedules may be extended according to labor availability and customer needs.

Updates regarding service delays or changes will be posted on Polk County's website, Facebook, Twitter, and NextDoor until collection services return to normal schedules.

Polk County's residential solid waste customers are seeing collection service delays. Like a lot of other businesses, our haulers are experiencing a truck driver shortage. This means, during these difficult times, that it takes them a little longer to run our routes every day. We know that this is an inconvenience to you, and we are dedicated to making critical updates to our routes as our commitment to provide essential curbside collection service. Thank you for your patience as we work as quickly and safely as possible to collect your garbage, recycling and yard waste.

Customers requesting a second garbage cart must complete and submit application on or before September 24th, 2021 for processing, or you will need to wait until after October 1st, 2021 before a second garbage cart can be issued. We apologize for any inconvenience this may cause.

If you need to report a missed collection, or request bulk pickup service, please submit a service request online or use the Polk Waste Wise app on your smartphone.

About the Division

Polk County Waste & Recycling's mission is to provide excellent service to Polk County residents, to add value to our employees, to protect the environment and reduce operating cost through the effective use of resources. Waste & Recycling has 50 employees in the areas of landfill operations staff, administration, engineering and customer care.

The division performs a number of key functions including:

  • Landfill management
  • Residential curbside collection facilitation and contract management
  • Household hazardous waste processing

In addition, the division is responsible for communicating information from the State regarding disposal, recycling and solid waste management.

Waste & Recycling Administration Office Open for Business

Waste & Recycling staff are following CDC safety guidelines/precautions. To ensure your safety and the safety of our staff, prior to entering the facility we will be asking preliminary questions through our intercom system to better assist you.

We appreciate your patience as well serve you as efficiently and safely as possible.

Service Updates

The Waste and Recycling Division encourages customers to submit service requests online to expedite response and to use the information on Polk's website for your convenience. We are dedicated to providing you with as many services as possible during this time.

Submit a service request online for:

  • Bulk pickup
  • Report a damaged or stolen roll cart
  • Report a missed collection
  • Other requests

You can also download the Polk Waste Wise App:

Customer service representatives are still available by phone, but due to reduced staffing, wait times could be longer than usual and we appreciate your patience during this time.

Contact Us

Ana Wood

Phone: (863) 284-4319
Toll Free: (800) 780-5346

10 Environmental Loop S.
Winter Haven, FL 33880

Office Hours of Operation:
Monday through Friday:
8 a.m. to 5 p.m.

Household Hazardous Waste
Hours of Operation:
Friday: 8 a.m. to 12 p.m.
Saturday: 7:30 a.m. to 12:30 p.m.

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