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Waste and Recycling

***Final Push for Hurricane Debris Underway***


Polk County’s hurricane debris hauler has begun its final push through Polk County. Residents must have any remaining debris generated by Hurricane Ian at the curb, in the public right-of-way. Debris haulers will not go onto private property to collect hurricane debris.  

While some residents have not received service yet, this “final pass” will have a multiple step verification to ensure that every road, public and private, does not have hurricane debris on the roadside by mid-January.

Hurricane debris haulers will begin the final pass in south Polk and will move north with debris collection substantially completed by Christmas in Polk County. This includes unincorporated Polk and all municipalities except Lakeland. The City of Lakeland has a separate debris collection contract.

Hurricane debris is not collected by locally-contracted haulers or municipalities. If you are mixing your weekly routine yard waste and bulk (furniture and appliances) waste with hurricane debris, it may not be picked up.

Residents are reminded that hauling equipment that picks up the debris cannot navigate under overhead power lines, low hanging tree branches or piles that are too close to mailboxes, tree trunks, fences or other permanent objects. If cars are parked in front of hurricane debris, haulers cannot collect your debris pile.

Smaller pieces of debris, such as leaves and small sticks which cannot be picked up by the truck’s claw or front-end loader, should be raked and placed in a container for your regular yard waste collection. Do not put your yard debris in your regular garbage or recycling containers.

Once the county’s storm-debris collection program ends in a few weeks, the Landfill will still accept your debris. However, you will need to self-haul debris and tipping fees at the Landfill will apply.

“Debris removal monitors will inspect each roadway, except those within the City of Lakeland, before considering it complete,” said Taylor. “Monitors inspecting the collection process will green-light each street as haulers complete collection efforts. 

Residents are encouraged to click the link below for daily updates for roads that have deemed completed. A green light map will be available and updated daily.

Polk County Hurricane Debris Dashboard

Residents who see that their street has been “green-lighted” who still have missed debris can call the debris hotline at (800) 375-0844. 

***North Central Transfer Station Open***

The North Central Transfer Station (NCTS) is now open to Polk County residents, allowing them to dispose of their waste materials more conveniently. With a dedicated entrance, residents will no longer utilize the same entrance as commercial haulers.

The NCTS is open on the north side of the Polk County Landfill. The NCTS is located at 3131 K-Ville Road, Auburndale, and the hours of operation are Monday through Friday from 7 a.m. to 5 p.m., and Saturday from 7:30 a.m. to 12:30 p.m.  This will replace the “Customer Convenience Center” that has been located at the main entrance.

If you need to report a missed collection, or request bulk pickup service, please call our customer service center at (863) 284-4319, submit a service request online or use the Polk Waste Wise app on your smartphone.

About the Division

Polk County Waste & Recycling's mission is to provide excellent service to Polk County residents, to add value to our employees, to protect the environment and reduce operating cost through the effective use of resources. Waste & Recycling has 50 employees in the areas of landfill operations staff, administration, engineering and customer care.

The division performs a number of key functions including:

  • Landfill management
  • Residential curbside collection facilitation and contract management
  • Household hazardous waste processing

In addition, the division is responsible for communicating information from the State regarding disposal, recycling and solid waste management.

Waste & Recycling Administration Office Open for Business

Waste & Recycling staff are following CDC safety guidelines/precautions. To ensure your safety and the safety of our staff, prior to entering the facility we will be asking preliminary questions through our intercom system to better assist you.

We appreciate your patience as well serve you as efficiently and safely as possible.

Service Updates

The Waste and Recycling Division encourages customers to submit service requests online to expedite response and to use the information on Polk's website for your convenience. We are dedicated to providing you with as many services as possible during this time.

Submit a service request online for:

  • Bulk pickup
  • Report a damaged or stolen roll cart
  • Report a missed collection
  • Other requests

You can also download the Polk Waste Wise App:

Customer service representatives are still available by phone, but due to reduced staffing, wait times could be longer than usual and we appreciate your patience during this time.

Debris Removal hotline (800) 375-0844

Contact Us

Ana Wood

Phone: (863) 284-4319
Toll Free: (800) 780-5346

10 Environmental Loop S.
Winter Haven, FL 33880

Office Hours of Operation:
Monday through Friday:
8 a.m. to 5 p.m.

Household Hazardous Waste
Hours of Operation:
Friday: 8 a.m. to 12 p.m.
Saturday: 7:30 a.m. to 12:30 p.m.

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