To establish utilities service, residential customers are required to place a deposit for each applicable service. Deposit amounts are determined by the previous history of the service address. This may be up to 2.5 times an average billing for the service address.
Residential deposits may be made at 1011 Jim Keene Blvd., Winter Haven, FL 33880 or mailed to Polk County Utilities, P.O. Box 2019, Bartow, FL 33881. Deposits may also be added to the customer’s first bill. Polk County Utilities’ customer service representatives are unable to take payments over the phone.
In addition to the deposit and completed application, photo identification is required to open an account. Each new account will require a nonrefundable processing fee. Additional fees are required for same day service and services left on by request. Polk County Utilities reserves the right to verify the requested initiation date by requiring a notarized copy of customer’s lease and/or the customer’s electric start date.
Contact customer service at (863) 298-4100 if you have questions regarding opening a residential account with Polk County Utilities.